Jan 28, 2022. Hi @Marte Kristoffersen. Here is my thought!! Most Organizations would go with the Closed Status to mark the issue as really closed one. In your workflow, To Do --> In Progress --> Done --> Closed. Have the Resolution set when the issue is moved to Done Status.
How to build it. To build this report start with table view and in the Measures dimension select measures Issues created, Issues resolved, Average resolution days and Open issues. "Issues created" measure is the total number of created issues that match selected dimension members. The measure is grouped by issue creation date on Time dimension. We have a custom workflow in place, in which issues can be closed and resolved. Issues can, however, be reopened - on transition back into an unresolved status, the resolution is cleared. However, the resolution-date field is not clearing - which is causing problems with reporting (as JQL considers the issue 'resolved' - even if there is no

Created Vs. Resolved Issues Report: Shows the number of issues created as opposed to the number of issues resolved over a period of time. Pie Chart Report: Shows the search results from a specified issue filter (or project) in a pie-chart, based on a statistic of your choice. Resolution Time Report: Shows the average time taken to resolve issues.

Unfortunately it works great if you only do one of those things separately. close or resolve the issue. Click on the Resolve issue or Close where it gives you the option to do both comment and resolve/close then it reopens the issue. since it closes the issue first then adds a comment instead of adding comment first then closing the issue. I want to capture the chart showing created versus closed. All I can find is created vs resolved. We are using JIRA for problem tracking and tasks, not SW development. I don't know how to create gadgets but I copied the createdvsresolved xml file and opened it in Oxygen so I could do a find/replace for all the words "resolved". First step: Numbers 📊📚. There are two basic metrics one could track to control Issues being Reopened: Number of reopened Issues in a given period of time. Relation between the total number of Issues being closed and ones being reopened in a given period of time. The second metric is referred to as the "Reopened tickets rate" or "Reopened In order to change a resolution from fixed to unresolved in Jira, you first need to navigate to the issue in question. Once you are viewing the issue, you will need to click on the “Actions” drop-down menu, located towards the top right-hand side of the screen. From the “Actions” drop-down menu, select the option “Resolve issue” and
One idea I have in mind: Limit the status to Open, In Progress, Done, Closed and handle the deployment/release over JIRA build-in versioning. If a problem occures on production, a bug ticket must be opened. Otherwise I don't see a chance since the versioning/releasing of JIRA 6.4 does not seem to include status columns by itself.
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The query below listing closed status as well. assignee = currentUser () OR reporter = currentUser () AND status not in (Closed , resolved) order by updated DESC. When reporter = currentUser () is removed, Closed status list is not seen. How to see the results only for non-closed or unresolved statuses user currentUser category for assignee and
Third, I agree with you 100% regarding Resolved and Closed. We have multiple teams working on multiple different projects all at the same time and each time runs their Jira differently. This makes it difficult to do this kind of thing, especially as someone on multiple teams at the same time, but I agree that it is something we should start

issueInputParameters.setResolutionId (resolution.id) When publishing my workflow and testing my ticket which have tickets linked as relates to to the status "Mark as transfer" nothing is happening. I have check the post functions and it say no failures but I have no log either. Jira: 8.5.2. Scriptrunner: 6.0.0-p5.

The process of rectifying all bugs in the system is called Bug-Fixing. Incident: Incident is an unplanned interruption. When the operational status of any activity turns from working to failed and causes the system to behave in an unplanned manner, it is an incident. A problem can cause more than one incident which is to be resolved, preferably Tier 2 & 3 - Service Desk Team member with Jira License. This individual can see the issue and comment on the issue but only internally. This helps protect our tier 2 & 3 resources and allows them to focus on their projects and daily operational work. This is a application developer, system admin, etc. cbqHj.
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    • jira difference between resolved and closed